HomeDenial Reasons

Why Was Your Claim Denied?

Insurers deny about 14% of all claims — but fewer than 1% of people appeal. Here are the 8 most common denial reasons and exactly how to fight each one.

200M+
claims denied annually in the US
< 1%
of denials are appealed
55%
average appeal success rate
3 min
to build your appeal with ClaimBack

The 8 Most Common Denial Reasons

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#1: Not Medically Necessary

32% of denials

The most common denial. Your insurer says the treatment isn't needed based on their clinical guidelines — even when your doctor disagrees.

How to fight it
Get a detailed letter of medical necessity from your treating physician. Reference peer-reviewed studies and your insurer's own clinical policy bulletins.
Appeal success rate: 59%Read full guide →
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#2: Out-of-Network Provider

18% of denials

You saw a provider outside your plan's network, or your provider left the network mid-treatment without notice.

How to fight it
Invoke continuity of care protections, the No Surprises Act (for emergency care), or demonstrate that no in-network provider was available within a reasonable distance.
Appeal success rate: 47%Read full guide →
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#3: Prior Authorization Required

16% of denials

Your insurer says you should have gotten approval before receiving the treatment or procedure.

How to fight it
Request retroactive authorization. Many states require insurers to grant retro-auth if the treatment was medically necessary. Emergency exceptions also apply.
Appeal success rate: 52%Read full guide →
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#4: Not a Covered Benefit

12% of denials

The insurer says your specific treatment or service isn't included in your plan's benefit package.

How to fight it
Review your Summary of Benefits and Evidence of Coverage carefully. The treatment may be covered under a different billing code or benefit category.
Appeal success rate: 41%Read full guide →
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#5: Experimental / Investigational

8% of denials

Your insurer labels the treatment as experimental or investigational, even if it's FDA-approved or widely used.

How to fight it
Compile evidence of FDA approval, peer-reviewed efficacy studies, and treatment guidelines from major medical societies. Many "experimental" denials are overturned on appeal.
Appeal success rate: 55%Read full guide →
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#6: Insufficient Documentation

7% of denials

The insurer says medical records or supporting documents are missing or incomplete.

How to fight it
Work with your provider to compile a comprehensive packet: medical records, test results, treatment history, and a physician statement. This is often the easiest denial to overturn.
Appeal success rate: 72%Read full guide →
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#7: Pre-Existing Condition

4% of denials

Primarily affects non-ACA plans, short-term health insurance, or international policies that exclude conditions you had before enrollment.

How to fight it
ACA-compliant plans cannot deny for pre-existing conditions. For other plans, document that the condition developed after your effective date or challenge the insurer's timeline.
Appeal success rate: 38%Read full guide →

#8: Timely Filing Exceeded

3% of denials

Your provider or you submitted the claim after the insurer's filing deadline (typically 90-365 days depending on the plan).

How to fight it
Document proof of timely submission, request exception for good cause, or show that the delay was the insurer's fault (e.g., pending pre-authorization review).
Appeal success rate: 34%Read full guide →

Know your denial reason? Let us build your appeal.

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Frequently Asked Questions

What is the most common reason insurance claims are denied?

"Not medically necessary" is the #1 denial reason, accounting for about 32% of all claim denials. This means your insurer's medical reviewers disagree with your doctor's recommendation — but the good news is that 59% of these denials are overturned on appeal when supported by proper documentation.

What percentage of denied claims are successfully appealed?

On average, about 55% of properly filed appeals are successful. However, fewer than 1% of people who receive a denial actually file an appeal. Documentation quality and appeal strategy significantly impact success rates.

How long do I have to appeal a denied insurance claim?

Most health insurers give you 180 days (6 months) to file an internal appeal. Some plans allow only 60-90 days. Check your denial letter for the exact deadline. After exhausting internal appeals, you typically have 4 months to request an external review.

Can I appeal a denial more than once?

Yes. Most plans offer two levels of internal appeal. After that, you can request an independent external review, file a complaint with your state insurance department, or in some cases, pursue legal action.

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